News — status

I posted the other day about shipping hiccups, but I think I need to spell this out in plainer English, ’cause some folks aren’t getting it. I wrote that there’d been a pretty significant monkey wrench thrown into the works with our shipping workflow, and I elaborated:   When I say it involves a “monkey wrench,” I really mean it involves dog teeth. And a Houdini pit bull. And lots of growling. And a very frightened postal service worker. And some reports that she made to her supervisor. And the fact that nobody living on this property currently has a car...

Check *this* shit out. The USPS has Santa on the crew or something doing some kinda crazy North Pole time-and-space bending magic: The tracking says refused. Customer didn’t refuse it. It was returned to *me.* In Alabama. They’re just freakin’ making shit up at this point. I don’t even know how it’s possible that the scan for delivery shows what it does – I don’t know enough about their computers. But obviously it’s not a seamless, foolproof tracking system  I’m really lucky that the overwhelming majority of my customers are being really super cool about this insanity and aren’t taking...

This item was a shrine/ornament – no prep work involved. No extended handling time or anything. I took it off its altar, blessed it, wrapped it up in tissue paper, boxed it, paid the $35-something for the shipping label because the customer paid for Priority Mail Express, and sent it out that same day for Mike to drop off at the post office. *Which he did, before C.O.B.* Here’s what the tracking says: December 13, 2020, 3:58 pmShipping Label Created, USPS Awaiting ItemGRAND BAY, AL 36541  December 23, 2020, 5:09 amArrived at Post OfficeGRAND BAY, AL 36541  December 23, 2020, 7:42 amRefusedGRAND BAY, AL 36541  December...

I've pretty much spent the last two days that I wasn't doing chores or sleeping trying desperately to figure out what is going on with these packages the USPS has returned to me. Turns out you cannot just call somebody at the USPS and ask them lol, and my local carrier has no idea. One of them was scanned, made it to the East Coast, and then came back to me with nothing in the system to indicate why. It was international. I cannot get a refund because it was scanned, so the label was "used." Now I have to...