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News — status update

Contact and intake form update

status update

I’ve fixed the problem with the contact and intake forms. The contact form issue was resolved by going back to the old form and the old form host. Important: This means that the host we were using to exchange messages after your initial form submission *no longer works.* I still have the record of the convo, and I will contact you without going through that platform if I need to reply. If *you* need to reply and hitting “reply” doesn’t work, just send the email to support @ seraphinstation.com instead. The intake form issue was resolved by getting rid of intake forms...

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Shipping Hiccups Continued (and explained)

shipping shipping update status status update

I posted the other day about shipping hiccups, but I think I need to spell this out in plainer English, ’cause some folks aren’t getting it. I wrote that there’d been a pretty significant monkey wrench thrown into the works with our shipping workflow, and I elaborated:   When I say it involves a “monkey wrench,” I really mean it involves dog teeth. And a Houdini pit bull. And lots of growling. And a very frightened postal service worker. And some reports that she made to her supervisor. And the fact that nobody living on this property currently has a car...

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internet

status update

We have (mostly)* reliable internet again for the first time since March 23rd. Of course, now we have no hot water because there’s never a dull moment at Seraphin Station.** Y’all, the backlog on email (esp. light setting reports, readings, and consultations), DMs/PMs on various platforms, and Etsy messages is freakin’ considerable. It’s about to storm, but I’m gonna get started on trying to prioritize all these messages in all these inboxes as soon as I get in from weather prep (protecting the more delicate and/or new plants and getting the chickens set up in case we get any flash...

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status update, delays

order status status update

We already had our plates full this morning when we got up for dawn farm chores because we knew we had to fit waiting on hold with the ISP for a few hours into everything else this morning, and we had a toilet making objectionable noises that we had to take care of. We started the dishwasher and went out to take care of the chickens. And we came back in to a kitchen sink faucet spraying water a couple of feet into the air. Whatever it is you're waiting on is most likely not gonna get done today. I'm...

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internet still not cooperating

news status update

I’m trying to get a service appointment with the ISP now. [*] All of my systems are web or cloud based – customer database, bookkeeping, shipping, customer relationship management, communication platforms, payment processing, all of it. So I’m behind on all of that. But before you get all shirty about an order you expected to have in your hands by now, please keep in mind that 8 tornadoes have hit Alabama so far and at least five people are confirmed dead. We had a bout of insane weather last week, too. *People are dead* and services have been disrupted. So...

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