By booking any light setting, altar work service, reading or consultation, you are signifying that you have read, understood, and accepted the site Terms of Service, of which the following Client Agreement is an extension:
Start and End Dates: Limit of Guarantee
Services do not come with a guarantee that they will start on a certain day/time. If you must have your service begin on a certain day/time, you have to discuss this with me before booking and I have to guarantee you a start date in writing. This usually requires a formal written contract.
Services will be performed as soon as I can prepare them, and it would be unusual for it to take me longer than 5 business days from receiving all necessary info/materials to begin, but it's possible that another client's work is taking up an entire altar for that week, for instance, or I have an unusual number of vigil lights set on the same altar for the next few days. And you should certainly expect that it could take a few days for me to set it up, gather any special materials, prepare any concerns/pakets/effigies etc., and perform the work. So do not assume I can or will begin the work on a certain day or time without getting that guarantee from me in writing, in advance.
Services do not come with a guaranteed delivery date for photos/reports. You should expect that it could take me several days beyond the work's conclusion to prepare and send photos and reports. (I usually try do to them in batches all in one day that I set aside every week.)
Frequency/Amount of Communication: Limits
I cannot do play-by-plays or on-the-fly updates during the preparation or performance of the work. The fee for services covers the cost of my time, the dedicated space on my altars, and the cost of materials consumed in the performance of the service. That time includes the time it takes me to provide the responses/emails outlined in the service description, but nothing beyond that. So please do not expect any responses or emails beyond what is covered in the listing explaining how it works (which is usually an update or report after the work is completed).
Additional emails sent to ask "just wondering when you might start" or "just curious how it's going" take up my time typing when I could be spending that time at my altars doing your work. If you send those kinds of emails, you will get a form letter response reminding you of the Terms of Service here that you agreed to when you booked. You'll also get a mental note, and possibly a written one in your client record, indicating that you probably don't read instructions carefully. That doesn't bode well for the success of our work together and it makes it less likely that I would take your case in the future.
Refusal of Service, Cancellations, and Refunds
I reserve the right to refuse service and refund purchase price at my sole discretion. I might do this for one of the reasons outlined on the Common Types of Altar Work page, or I might do it if I just get the impression we aren't the best fit for working together and one or both of us would be happier if you booked services with someone else instead.
If it seems that you are just going to be a general pain in my butt by not reading instructions, not following directions, and/or pestering me about dates/times, I may refuse service and refund purchase price for that as well. Alternately, I might determine that you are ineligible for normal altar work rates unless/until you have had a PITA surcharge applied (or expressed an understanding of what is and isn't a reasonable expectation of communication).
Occasionally, if altar work and/or divination suggest that a client's goal is not realistically attainable/is a lost cause, I will encourage the client to set time limits for the work, past which, if there's been no sign of forward movement, the client will let it go and move on rather than continuing to cling to a fantasy outcome. It's up to the client what those time limits are - I do not impose them. But if the time limits pass and the client is still unable or unwilling to stop pursuing or performing spiritual work on the situation, I may decline to work with that client further on the situation in question.
All sales and bookings are final, so please ask any questions before booking. Candle burning and ritual maneuvering of symbolic items are spiritual services and reading/interpreting the results is an art. You are paying for the cost of materials, the dedicated space on my altars, and for my time, so no refunds, adjustments, or cancellations are possible once I've devoted any time to your service, including reading all the information in your email or case file and taking notes. I'm more than happy to answer your questions before you book, though, so please ask questions first.
Personal Concerns, Ritual Items, Photos
If you are sending me personal concerns, you must let me know to expect them and you must follow the rules. Personal concerns will not be returned.
Ritual implements I create remain my property unless/until they are released to client custody upon shipment. If you abandon materia magica used in your altar work, meaning you do not make a decision whether to receive it in shipment, to continue working it, or to ritually dispose of it, it will be deactivated amd disassembled and the components disposed of no earlier than one week and no later than four weeks upon completion of contracted altar work unless prior alternative arrangements have been made.
I may use photos of your altar work on my website and/or social media platforms. See Client Privacy section for privacy guarantees and limits.
Client Privacy: Guarantees and Limits
Client privacy is of the utmost importance, and none of your identifying information will ever be publicly associated with any particular service or spiritual work without your consent. If a photograph of your altar work is used on a website or other property of Karma Zain or Seraphin Station, it would be edited to obscure any means of identifying you. This is part of the code of ethics to which I adhere (see Altar Work page for more info).
However, clients should be aware of the following:
- My acceptance of your booking and performance of consultation and/or altar work services does not constitute a clergy/church member relationship and does not fall under confessional privilege. In the event that I am called as a witness because you did something hare-brained or horrible, I will not try to invoke the confidentiality privilege (and it wouldn't do me any good to try).
- If you violate the Terms of Service (for instance by initiating a chargeback), you invalidate my responsibilities under the TOS as well, including your guarantee of privacy. I still wouldn't publish what your altar work was and where you live on my blog, but your name and account info would be made available to my colleagues, so they can protect themselves from a similar problem if they so choose, and to the appropriate entities, be they legal, financial, or spiritual, for the purposes of debt recovery.
Your booking of a service indicates your understanding and acceptance of the Terms of Service, of which this agreement is an extension, to include the following: