Shipping & Handling
Your use of this site constitutes your acceptance of the published Terms of Service, including posted shipping and handling times and order processing procedures. This Shipping/Handling page is an extension of the Terms of Service.
See the Shipping Rates page for shipping options and shipping costs for U.S. and international destinations.
- Handling Times (and why they are what they are)
- Custom Work, Large Orders, and International Orders
- All Sales Are Final
- The Payoff
- Shipping Notification
- Packages in Transit
- International Transit
- Trace Requests and Claims
- Damages in Transit
- International Customers Please Note
If you're looking for your order to be in your mailbox within 48-72 hours, you are *not* in the right place. You do not want to order from me. This is definitely not Amazon and handling times *start* at 10 business days (excluding weekends and holidays).
But if you're looking for authentic, handcrafted spiritual supplies with a personal touch from a worker with decades of experience in traditional rootwork, you've come to the right place. I focus on working right, not fast, and my returning customers find the wait is worth it.
Many of my products and curios are virtually made from scratch, and while I don't grow my own sandalwood, almost all of my formulas contain at least one or two ingredients that I grow, harvest, or prepare myself.
When I can't grow it or make it, I source it as locally as possible (often from someone in my family or close network). Especially in the wake of COVID, I'd rather support small suppliers than huge companies, and I like to know what goes into the stuff I'm making. But smaller companies can't always prep and ship as quickly as big factories and warehouses. So that's another element of my shipping and handling times.
And I make all my formulas in tiny batches, decanting and praying over every oil order as it comes in, for instance - one single bottle at a time. Nothing is sitting there as inventory waiting to be pulled off a dusty shelf. This is personal attention, but it takes time.
Finally, I live in the middle of nowhere and I have to expect time-sucking delays as par for the course, like the internet going down 'cause a cow broke the line, stuff like that. I wish I was kidding.
Custom Work, Large Orders, and International Orders
Anything custom-made or requiring custom finishing or any kind of altar work generally has a minimum 10-day handling time, excluding weekends and holidays. And if you order more than one item that needs customization or altar work, it may not be possible for me to make them all simultaneously.
Posted handling times are estimates only and can vary considerably depending on the item/order and what else is going on. Not every altar is free at every moment, for instance. A stretch of bad weather can mean candles and paint take longer to cure, roots take longer to dry, and it takes me longer to get a package physically to the post office.
Larger orders and international orders usually take longer, as well.
All Sales Are Final
An order taking longer than expected is *not* grounds for a cancellation unless we had an agreement on shipping date in writing before the order was placed. No refunds or cancellations can be made once an order has entered processing, because that means custom work has begun on it. (If it's been prayed over for you, I can't very well return it to stock and sell it to somebody else.) So please ask any questions about shipping and delivery before you place an order.
The payoff for your patience is that you get fresh blends and powerful products made the old fashioned way, by hand and with focused intent, by a worker with 35 years of experience who is paying personal attention to *your* items and packaging them up with her own two hands.
My repeat customers prize the personal attention they get. If speed is more important to you, though, you can buy pre-made items off the shelf at plenty of other places that will ship a lot quicker than I usually can (and we'll probably both be happier if you do).
If the handling time is ever a concern, contact me before purchasing and we can discuss whether I can realistically meet your deadline.
We will send a notification email when we purchase your shipping label for your packaged order, so when it's ready to ship, you know as soon as we know. We are not able to provide updates during order processing beyond this.
Any unusual issues affecting handling times will be announced on our blogs and social media channels. (See the footer of every page on this site for the blog links.)
If you have not received a shipping notification, then your order is still processing. As soon as it's ready to ship, you'll know because you'll get a shipment notification.
Packages in Transit
Please note that due to COVID and the USPS being especially beleaguered right now, delivery times in transit can be longer than usual and updates to online tracking can be slower than usual.
Be aware that tracking has *never* been "real-time," and packages do not necessarily get scanned at every hub or when you might expect. Sometimes they even take the scenic route. Please do not freak out about this kind of thing and write asking us what's going on. We have no more information than you do - we just have the same tracking number you have. But we do have lots of experience shipping packages, and it has taught us that you shouldn't freak out and obsess over package movement as it shows in the system :) The postal service is actually incredible about not losing packages. Sometimes you just have to be patient.
Also, packages can be shipped in batches. The date you get the shipment notification is not necessarily the shipment date for the package label. Labels can be printed several days in advance, so shipment notification does NOT mean the package will always be in your hands in two days.
If you want to use another carrier or expedite service, see the Shipping Rates page for info on options.
Be aware that I cannot put in a trace request or lost package claim for items sent via the First-class International service if you aren't in one of the 55 countries offering door-to-door tracking (listed on the Shipping Rates page). That means neither you nor I can be reimbursed if your package goes missing. This has only happened twice in 15 years, but you can see the Shipping Rates page for details and options if you're concerned.
Trace Requests and Claims
Accidents in transit are actually very rare. Most significant delays are due to customs or address inconsistencies and thus are not within the control of either your seller or the postal service.
But if you have not received your domestic package within 20 business days of the label shipping date (this is not necessarily the notification date or print date, remember), I'll be happy to put in a trace request and/or claim so that I can reship, if possible, or refund, if that's the best option. See your order acknowledgment email for instructions on how to request this.
I have to put in a claim before I can reship/refund, because a couple of bad actors over the years have ruined it for everybody else. I can't do that before 20 business days from the label ship date have elapsed. But after 20 days, I'm happy to pursue the matter if your package has still not arrived and get your order refunded or reshipped if the USPS cannot deliver it.
Fortunately, this practically never happens, though - excluding the absolutely unprecedented Christmas season of 2020 when all bets were officially off, domestic packages have always turned up by the 20 day mark, either at the customer's mailbox or back in mine for being undeliverable due to address problems, with one exception when a customer had a neighbor stealing mail. (If you have a mail thief, you are going to have to handle that on your end by putting in a search request and filing a report with the postal inspector. Let me know, though, so I can help you hex the thief, if you like.)
We do not have any further information about your package or any way to track your package other than the USPS link which you get as well, so we can't tell you anything more than that website is telling you before the 20-business-day mark.
International orders that have left the US cannot always be traced (see International Customers section above). But if yours can be and you have not received your package within 30 business days of the label ship date, see your order acknowledgment email for instructions on how to request a trace/claim and reshipment.
Damages in Transit
Please retain all packaging if your order arrives damaged. You must contact us with documentation within 7 days or we cannot file a claim with our carrier and cannot accept your request for return or replacement. Sadly, a few unscrupulous customers have ruined things for everybody else and necessitated this policy of verification with no exceptions.
To submit a request for a replacement for most items, you will need to send digital photographs of the damaged item, showing it in its packaging. A very few situations require return of the item or other extra steps in order to put in a claim for damage, but the majority of items just need a photo. This is not me being difficult; the USPS requires evidence of damage and the original packaging in order to file a claim, and I have to file a claim to replace or refund your order.
International Customers Please Note
Import duties, taxes, VAT, and other charges are not included in the item price or shipping cost. We do not handle these. See the Shipping Rates page for details.
We won't under-value merchandise or mark the item as a gift on customs forms; it's against U.S. and international laws.
International orders may be delayed by customs and sellers have no control over these delays.
Customers from Italy and Australia might want to write first before purchase about the items they plan to order. Customs and agriculture can be notoriously tricky in these countries, especially for herbal items (Australia, who likes to fumigate things after taking them apart) and jewelry/rosaries (Italy, who likes to charge you mind-boggling duties/taxes/import fees). We are not responsible for delays or seizures by your customs or agriculture entities; order this stuff at your own risk.
last update: 042622