Shipping & Handling
If you're looking for your order to be in your mailbox within 48-72 hours, you are not in the right place. You do not want to order from me. This is definitely not Amazon and handling times *start* at five business days (excluding weekends and holidays).
But if you're looking for authentic, handcrafted spiritual supplies with a personal touch from a worker with decades of experience in traditional rootwork, you've come to the right place. I work right, not fast, and my returning customers find the wait is worth it.
Anything custom-made or requiring custom finishing or any kind of altar work generally has a 10-day handling time. Not every altar is free at every moment, and most items need to be prepped before they are ready for the altar portion of the work anyway. And if you order more than one item that needs customization or altar work, it may not be possible for me to make them all simultaneously. So my posted handling times can vary considerably depending on the item/order and should be understood as an estimate only.
The payoff for your patience is that you get fresh blends and powerful products made the old fashioned way, by hand and with focused intent, by a worker with 35 years of experience who is paying personal attention to *your* items. My repeat customers prize the personal attention they get. If speed is more important to you, though, you can buy pre-made items off the shelf at plenty of other places that will ship a lot quicker than I usually can, and we'll probably both be happier if you do.
If the handling time is ever a concern, contact me before purchasing and we can discuss whether I can realistically meet your deadline.
An order taking longer than expected is *not* grounds for a cancellation unless we had an agreement on shipping date in writing before the order was placed. No refunds or cancellations can be made once an order has entered processing, because that means custom work has begun on it. (If it's been prayed over for you, I can't very well return it to stock and sell it to somebody else.) So please ask any questions about shipping and delivery before you place an order.
Shipping Costs: The cart is set to charge shipping based on item weight, zone, and selected service. USPS First Class is the default, and they're the most cost-effective option for 95% of orders. However, if you think your cart total looks weird when you go to check out, please send me a note through the contact form before checking out. I'm happy to look into it. And if you have an unusually heavy package, you might want to write me so I can check if an option like Sendle might save you a few dollars over USPS.
International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges and we don't control them. We won't under-value merchandise or mark the item as a gift on customs forms; it's against U.S. and international laws. International orders may be delayed by customs and sellers have no control over these delays.
Customers from Italy and Australia are advised to write first before purchase about the items they plan to order. Customs and agriculture can be notoriously tricky in these countries, and orders to Italy and Australia can be very risky, especially for herbal items (Australia) and jewelry/rosaries (Italy).
Trace Requests and Orders in Transit
Accidents in transit are actually very rare and most significant delays are due to customs or address inconsistencies and thus are not really the postal service's fault, but if you have not received your domestic package within 20 business days of the shipping date on the label (30 for international), see your order acknowledgment email for instructions on how to proceed. Be aware that international orders that have left the US cannot always be traced.
Prior to the 20 day mark, I am not able to pursue a trace request or ask anything else of the USPS, as their "estimated delivery times" are precisely that - estimations, not guarantees. Thus they will not consider a package lost until 20 days (30 for international), which means I can't put in a claim for a lost package, which means I can't reship your order yet, and so there is nothing further I can do before this mark. Unfortunately some unscrupulous customers have made this policy necessary. After 20 days, however, I'm happy to pursue the matter if your package has still not arrived and get your order refunded or reshipped if the USPS cannot deliver it.
We do not have any further information about your package or any way to track your package other than the USPS link which you get as well, so we can't tell you anything more than that website is telling you. If you have not received the shipping notification email, then your order is still processing, and we will send it as soon as it's ready.
Damages in Transit
Please retain all packaging if your order arrives damaged. You must contact us with documentation within 7 days or we cannot file a claim with our carrier and cannot accept your request for return or replacement. Sadly, a few unscrupulous customers have ruined things for everybody else and necessitated this policy of verification with no exceptions.
To submit a request for a replacement for most items, you will need to send digital photographs of the damaged item, showing it in its original container and showing the condition of the packaging it arrived in. (Some items require return of the item or other extra steps in order to put in a claim for damage, but the majority of items just need a photo.) This is not me being difficult; the USPS requires that you retain the packaging in order to file a claim, so if I'm to file it for you, you have to help me out by keeping the packaging and shipping material and any photos.