Shipping & Handling
If you're looking for your order to be in your mailbox within 48-72 hours, you are *not* in the right place. You do not want to order from me. This is definitely not Amazon and handling times *start* at 5-10 business days (excluding weekends and holidays).
But if you're looking for authentic, handcrafted spiritual supplies with a personal touch from a worker with decades of experience in traditional rootwork, you've come to the right place. I focus on working right, not fast, and my returning customers find the wait is worth it.
Many of my products and curios are virtually made from scratch, and while I don't grow my own sandalwood, almost all of my formulas contain at least one or two ingredients that I grow, harvest, or prepare myself.
When I can't grow it or make it, I source it as locally as possible (often from someone in my family or close network). Especially in the wake of COVID, I'd rather support small suppliers than huge companies, and I like to know what goes into the stuff I'm making. But smaller companies can't always prep and ship as quickly as big factories and warehouses. So that's another element of my shipping and handling times.
Anything custom-made or requiring custom finishing or any kind of altar work generally has a minimum 10-day handling time, excluding weekends and holidays. Not every altar is free at every moment, and most items need to be prepped before they are ready for the altar portion of the work anyway. And if you order more than one item that needs customization or altar work, it may not be possible for me to make them all simultaneously. So my posted handling times can vary considerably depending on the item/order and should be understood as estimates only.
The payoff for your patience is that you get fresh blends and powerful products made the old fashioned way, by hand and with focused intent, by a worker with 35 years of experience who is paying personal attention to *your* items. My repeat customers prize the personal attention they get. If speed is more important to you, though, you can buy pre-made items off the shelf at plenty of other places that will ship a lot quicker than I usually can, and we'll probably both be happier if you do.
If the handling time is ever a concern, contact me before purchasing and we can discuss whether I can realistically meet your deadline.
An order taking longer than expected is *not* grounds for a cancellation unless we had an agreement on shipping date in writing before the order was placed. No refunds or cancellations can be made once an order has entered processing, because that means custom work has begun on it. (If it's been prayed over for you, I can't very well return it to stock and sell it to somebody else.) So please ask any questions about shipping and delivery before you place an order.
We will send a notification email when we purchase your shipping label for your packaged order, so when it's ready to ship, you know as soon as we know. We are not able to provide updates during order processing beyond this. Any unusual issues affecting handling times will be announced on our blog and social media channels.
Please note that due to COVID and the USPS being especially beleaguered right now, delivery times in transit can be longer than usual and updates to online tracking can be slower than usual. If you want to use another carrier or expedite service, see the Shipping Rates page for info on options.
Just about everything ships for $5 flat rate in the U.S., regardless of package weight or number of items.
The exceptions are a few large, heavy, or especially fragile items (e.g. most candles, some spell kits, large glass altar pakets); those will generally ship for $10 flat rate within the U.S.
Domestic orders totaling $150 or more ship free.
See the Shipping Rates page for more details and for expedited shipping options.
International packages up to four pounds and worth a maximum of $400 are eligible for the best negotiated/contracted rates I've ever been able to find through a third-party platform. It's USPS First Class International with a delivery time of 1-4 weeks depending on destination, but door-to-door tracking is available in 55 countries. Over 90% of international orders go to countries with door-to-door tracking.
Be aware that I cannot put in a trace request or lost package claim for items sent via the First-class International service if you aren't in one of these 55 countries. That means neither you nor I can be reimbursed if your package goes missing. This has only happened twice in 15 years, but it is nevertheless a slight risk, and if you'd like to avoid that, please select USPS Priority International shipping instead. Feel free to contact me to talk about your best options before checking out, if you like.
See the Shipping Rates page for details.
Import duties, taxes, VAT, and other charges are not included in the item price or shipping cost. We do not handle these. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges and we don't control them.
We won't under-value merchandise or mark the item as a gift on customs forms; it's against U.S. and international laws.
International orders may be delayed by customs and sellers have no control over these delays.
Customers from Italy and Australia are advised to write first before purchase about the items they plan to order. Customs and agriculture can be notoriously tricky in these countries, and orders to Italy and Australia can be very risky, especially for herbal items (Australia, who likes to fumigate things after taking them apart) and jewelry/rosaries (Italy, who likes to charge you mind-boggling duties/taxes/import fees). We are not responsible for delays or seizures by your country's customs or agriculture offices. Order this stuff at your own risk.
Trace Requests, Claims, and Orders in Transit
Accidents in transit are actually very rare. Most significant delays are due to customs or address inconsistencies and thus are not within the control of either your seller or the postal service. But if you have not received your domestic package within 20 business days of the shipping date on the label (30 for international), I'll be happy to put in a trace request and/or claim so that I can reship, if possible, or refund, if that's the best option. See your order acknowledgment email for instructions on how to request this. Be aware that international orders that have left the US cannot always be traced (see International Buyers section above).
I have to put in a claim before I can reship/refund, and I can't do that before 20 business days from the label ship date have elapsed. But after 20 days, I'm happy to pursue the matter if your package has still not arrived and get your order refunded or reshipped if the USPS cannot deliver it.
Fortunately, this practically never happens, though - excluding the absolutely unprecedented Christmas season of 2020 when all bets were officially off, domestic packages have always turned up by the 20 day mark, either at the customer's mailbox or back in mine for being undeliverable due to address problems, with one exception when a customer had a neighbor stealing mail. (If you have a mail thief, you are going to have to handle that on your end by putting in a search request and filing a report with the postal inspector. Let me know, though, so I can help you hex the thief, if you like.)
We do not have any further information about your package or any way to track your package other than the USPS link which you get as well, so we can't tell you anything more than that website is telling you.
If you have not received the shipping notification email, then your order is still processing, and we will send it as soon as it's ready.
Please note that due to COVID and the USPS being especially beleaguered right now, delivery times in transit can be longer than usual and updates to online tracking can be slower than usual. USPS is still incredibly reliable, though, so don't panic if you don't see your package "moving" in the system - updates are really not real-time, but the USPS is really pretty great about not losing packages.
Damages in Transit
Please retain all packaging if your order arrives damaged. You must contact us with documentation within 7 days or we cannot file a claim with our carrier and cannot accept your request for return or replacement. Sadly, a few unscrupulous customers have ruined things for everybody else and necessitated this policy of verification with no exceptions.
To submit a request for a replacement for most items, you will need to send digital photographs of the damaged item, showing it in its packaging. A very few situations require return of the item or other extra steps in order to put in a claim for damage, but the majority of items just need a photo. This is not me being difficult; the USPS requires evidence of damage and the original packaging in order to file a claim, and I have to file a claim to replace or refund your order.