Shipping, Handling, FAQs
HANDLING TIMES: Please note published handling times, which start at 5 business days minimum and will be longer for custom-finished items, large orders, and some specialty/extra strength formulas. You can expect a 10-day handling time for an order with one custom item, and longer than that if the order contains multiple custom items. Why? Two reasons:
One, I make all my formulas in tiny batches, decanting and praying over every oil order as it comes in, for instance. It's not a matter of just grabbing a bottle off a shelf and popping it into an envelope. And I stock only what I know I can use within a certain shelf life. That means I can have unexpected runs on formulas that use up my stock of an ingredient and it takes a few days for more to arrive, or I need to go to back of our acreage and dig up a certain root to go in your custom spell kit. The payoff for your patience is that you get fresh blends and fresh products, made by hand the old fashioned way, by a traditional rootworker with 35 years of experience.
Two, I live in the middle of nowhere and I have to expect time-sucking delays as par for the course, like the internet going down 'cause a cow broke the line, stuff like that.
USAGE: Oils are for prayer and ritual use; they are not cosmetics or perfumes. While some customers do use some dressing oils as anointing oils (which is not the same thing as wearing a perfume or cologne), they are careful to do a skin test first, since they know that all-natural does not equal hypoallergenic. If you need suggestions on how to use condition and anointing oils in the conjure tradition, see the Education link up top.
LEGALESE: As required by law, all items are sold as curios to preserve and teach the traditions of folklore and popular religion. I don't sell anything I don't use myself, though, and quite a few customers over the years have sworn by my traditional formulas since I started selling them in 2002.
MORE INFO / KEEP IN TOUCH: Visit our blog for more information on various spiritual products and their uses, plus over ten years' worth of articles about folklore and conjure. You can also sign up for our mailing list to get the latest news and subscriber-only goodies.
Full text of Terms of Service: https://seraphinstation.com/pages/terms-of-service
Shipping/Handling info: https://seraphinstation.com/pages/shipping-handling
Rootwork Education: https://bigluckyhoodoo.com/faq-collection-directory/
Ready to get serious about hoodoo? https://seraphinstation.com/pages/getting-serious-about-hoodoo
TL;DR TOS Highlights:
- handling times start at five business days minimum (excludes weekends and holidays); customization generally requires 10 business days minimum
- posted handling times are estimates, not guarantees, and will vary depending on order size and amount of customization involved
- all sales are final; we do not accept returns
- we will send a notification email when we purchase your shipping label for your packaged order, so when it's ready to ship, you know as soon as we know
- we are not able to provide updates during order processing beyond this notification - the answer is always going to be "your order will ship when it is ready"
- any unusual issues affecting handling times will be announced on our website and social media channels and in the shop announcements section
- we don't send instructions for anything that doesn't say it comes with instructions